Multiple Choice Flashcards on 02 CompTIA AI Essentials / 04 Avoiding hallucin...

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Flashcard Practice CompTIA AI Essentials Multiple Choice

A company chatbot tells customers that returns are accepted for 60 days, but the approved policy says 30 days. What should the team do first?

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Keep the chatbot answer because it is more customer friendly Ask the chatbot to avoid mentioning return periods in the future Change the written policy to match the unsupported chatbot answer Correct the knowledge source or prompt grounding, test return-policy answers, and review affected customer messages

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